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Voice jail

The Great Escape from Voice Jail

After spending the morning in a haze of frustration (trying to reach Verizon to get my phone fixed), I was more than a little amused by finding this article ~ in the news box on the Yahoo home page! How's that for timing?

So right there in black and white on my computer screen was the 800 number that I would have needed to reach a real live human being directly at Verizon and save myself at least a half hour of aggrevation with a machine who repeatedly told me, "I'm so sorry you're experiencing this problem." NOT! If you were really sorry, you'd make it much easier for me to get something done about it!!!

Here are Paul English's cheat sheets. The first contains the rules in general, the second has instructions for companies by name. Is this guy great or what??

General info
Cheat Sheet